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Carlson, Jamie, Rosenberger III, Philip J., Muthaly, Siva. Fitness Information Technology; 2003. Nothing but net!: A study of the information content in Australian professional basketball websites.
Tung, Brian, Carlson, Jamie. Taylor & Francis; 2013. Modeling a formative measure of relationship quality and its effects: evidence from the Hong Kong retail banking industry.
Carlson, Jamie, Rahman, Syed Mahmudur, Rahman, Mohammad M., Wyllie, Jessica, Voola, Ranjit. Elsevier; 2021. Engaging Gen Y customers in online brand communities: a cross-national assessment.
Rahman, Syed Mahmudur, Carlson, Jamie, Gudergan, Siegfried P., Wetzels, Martin, Grewal, Dhruv. Elsevier; 2022. Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact.
Regan, Nicole, Rosenberger III, Philip. J., Carlson, Jamie. University of Newcastle; 2010. An analysis of group-travel motivations for major social-orientated events.
Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie. Emerald Publishing; 2018. Customer engagement behaviours in social media: capturing innovation opportunities.
Carlson, Jamie, O'Cass, Aron. Emerald Group Publishing; 2010. Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites.
Voola, Archana, Voola, Ranjit, Wyllie, Jessica, Carlson, Jamie, Sridharan, Srinivas. Emerald Publishing; 2018. Families and food: exploring food well-being in poverty.
Taylor, Alex, Carlson, Jamie. ANZMAC; 2022. Metacognitive processing in Augmented Reality - Enabled retail environments: the path to customer empowerment.
Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.. Routledge; 2015. Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destination.
O'Cass, Aron, Carlson, Jamie. Macmillan Publishers India; 2009. Examining the drivers of individuals trust in online e-services: the role of innovation and off-line branding.
Carlson, Jamie, O'Cass, Aron. Emerald Group Publishing; 2011. Managing web site performance taking account of the contingency role of branding in multi-channel retailing.
Tung, Brian, Carlson, Jamie. University of Newcastle; 2010. Examining the effect of relationship quality in the Hong Kong retail banking sector.
Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit. Elsevier; 2019. Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media.
Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David. Lawbook Co.; 2021. Measuring Effective Complaint Handling by Government.
Dupuis, Irma, Toohey, Lisa, Carlson, Jamie, Bucher, Tamara. ANZMAC; 2023. Challenges and Consumer Trust in Blockchain Wine Traceability.
Regan, Nicole, Carlson, Jamie, Rosenberger III, Philip J.. Routledge; 2012. Factors affecting group-oriented travel intention to major events.
Dwivedi, Yogesh K., Ismagilova, Elvira, Hughes, D. Laurie, Carlson, Jamie, Filieri, Raffaele, Jacobson, Jenna, Jain, Varsha, Karjaluoto, Heikki, Kefi, Hajer, Krishen, Anjala S., Kumar, Vikram, Rahman, Mohammad M., Raman, Ramakrishnan, Rauschnabel, Philipp A., Rowley, Jennifer, Salo, Jari, Tran, Gina A., Wang, Yichuan. Elsevier; 2021. Setting the future of digital and social media marketing research: perspectives and research propositions.
Sepehr, Sorush, Carlson, Jamie, Rosenberger III, Philip, Pandit, Ameet. Emerald; 2023. Social media discussion forums, home country and immigrant consumer acculturation: the case of Iranian immigrants in Australia.
Hernandez, Jessica, Carlson, Jamie, Rosenberger III, Philip. Australian and New Zealand Marketing Academy (ANZMAC); 2011. Exploring the impact of sexual content and sexual self-schema on advertising effectiveness of Female consumers: a conceptual framework.
Carlson, Jamie, O'Cass, Aron. Emerald Group Publishing; 2011. Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators.
Aldhamiri, Ali, Carlson, Jamie, Vilches-Montero, Sonia, Rahman, Syed Mahmudur, Gudergan, Siegfried P.. Elsevier; 2024. What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies.
Tung, Brian, Carlson, Jamie. Emerald Group; 2015. Examining determinants of cross buying behaviour in retail banking.
Voola, Ranjit, Carlson, Jamie, Wong, Ho Jin, Li, Jeffrey Hou Jiun. Emerald Group Publishing; 2010. Resource-based model of e-business adoption in China: an empirical investigation.
O'Cass, Aron, Carlson, Jamie. Emerald Group Publishing; 2010. Examining the effects of website-induced flow in professional sporting team websites.
de Vries, Natalie Jane, Carlson, Jamie, Moscato, Pablo. Public Library of Science (PLoS); 2014. A data-driven approach to reverse engineering customer engagement models: towards functional constructs.
Wyllie, Jessica, Carlson, Jamie, Rosenberger III, Philip J.. Routledge; 2014. Examining the influence of different levels of sexual-stimuli intensity by gender on advertising effectiveness.
Lucas, Ben, Carlson, Jamie. Australian and New Zealand Marketing Academy (ANZMAC); 2012. Understanding e-WOM influence using social location based services: qualitative evidence from service encounters.
Voola, Ranjit, Bandyopadhyay, Chinmoy, Voola, Archana, Ray, Subhasis, Carlson, Jamie. Elsevier; 2022. B2B marketing scholarship and the UN sustainable development goals (SDGs): A systematic literature review.
Carlson, Jamie, Voola, Ranjit. University of Newcastle; 2010. Promoting internationalisation of the curriculum, critical thinking and the T-shaped business graduate in the post Global Financial Crisis age.
Carlson, Jamie, Rosenberger III, Phillip, Rahman, Mohammad. University of South Wales; 2013. Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events.
Carlson, Jamie, Tung, Brian. Australian and New Zealand Marketing Academy (ANZMAC); 2011. Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry.
Olivier, Lizette, Carlson, Jamie. Newcastle Business School, University of Newcastle; 2018. Examining the antecedents and consequences of customer perceived value of periodic hallmark events.
Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.. Routledge; 2016. A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions.
Taylor, Alex, Carlson, Jamie, Liao, Yi-Chuan, Rahman, Mohammad M.. Elsevier; 2023. Customer engagement and sharing behaviors: Toward a contingent curvilinear perspective.
Carlson, Jamie, Rosenberger III, P. J., Rahman, Mohammad M.. Academy of Marketing; 2015. Modelling value drivers of group oriented travel experiences to major events and its influences on satisfaction and future travel intentions.
Hung, Yu-chen, Zheng, Xue, Carlson, Jamie, Giurge, Laura M.. Routledge; 2017. The weight of the saddened soul: the bidirectionality between physical heaviness and sadness and its implications for sensory marketing.
De Vries, Natalie Jane, Carlson, Jamie. Palgrave Macmillan; 2014. Examining the drivers and brand performance implications of customer engagement with brands in the social media environment.
Carlson, Jamie, O'Cass, Aron. 2008 Conference Secretariat/Promaco Conventions; 2008. Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services.
Lucas, Ben, Carlson, Jamie. Springer; 2015. Examining factors affecting mobile social media customer-to-customer interactions in real-time service encounters.
O'Cass, Aron, Carlson, Jamie. Elsevier; 2012. An e-retailing assessment of perceived website-service innovativeness: implications for website quality evaluations, trust, loyalty and word of mouth.
Olivier, Lizette, Carlson, Jamie, Rahman, Syed Mahmudur, Rosenberger III, Philip J.. Sage; 2022. Measuring Tourist Festival Experience: Development and Validation of the PHF-TX Model.
Rosenberger III, P. J., Rahman, Mohammad, Carlson, Jamie. Academy of Marketing; 2015. An examination of the moderating effects in the group travel satisfaction-loyalty relationship.
Schmid, Bernd C., Carlson, Jamie, Rezniczek, Günther A., Wyllie, Jessica, Jaaback, Kenneth, Vencovsky, Filip. Public Library of Science (PLoS); 2017. Examining word association networks: a cross-country comparison of women's perceptions of HPV testing and vaccination.
Heinsch, Milena, Wyllie, Jessica, Carlson, Jamie, Wells, Hannah, Tickner, Campbell, Kay-Lambkin, Francis. JMIR Publications, Inc.; 2021. Theories Informing eHealth Implementation: Systematic Review and Typology Classification.
Taylor, Alex, Hook, Margurite, Carlson, Jamie, Gudergan, Siggi, Falk, Tomas. Elsevier; 2024. Appetite for distraction? A systematic literature review on customer smartphone distraction.
Carlson, Jamie, O'Cass, Aron. Springer; 2011. Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences.
Carlson, Jamie, Ahrholdt, Dennis, Sridharan, Ramaswami, Simatupang, Togar. IGI Global; 2013. New insights into consumer loyalty of website-services: the quadratic effect of flow.
Wyllie, Jessica, Carlson, Jamie, Heinsch, Milena, Kay-Lambkin, Frances, McCoy, Alicia. Elsevier; 2022. eHealth Services and SDG3: Increasing the Capacity of Care.
Olivier, Lizette, Carlson, Jamie, Lyons, Kevin. Council for Australasian Tourism and Hospitality Education (CAUTHE); 2018. Towards a conceptualisation of customer perceived value in periodic hallmark events.
Carlson, Jamie, O'Cass, Aron. Human Kinetics; 2012. Optimizing the online channel in professional sport to create trusting and loyal consumers: the role of the professional sports team brand and service quality.
Carlson, Jamie, Rosenberger III, Philip J., Paynter, John. Thomson Nelson; 2003. Super 12 rugby union: comparing the information content and infotainment usage in Australian, New Zealand and South African Super 12s website.
O'Cass, Aron, Carlson, Jamie. Emerald; 2012. An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model.
De Vries, Natalie J., Carlson, Jamie, Moscato, Pablo. Springer Cham; 2019. Clustering consumers and cluster-specific behavioural models.
Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya. Sage; 2023. Return on Investment of Complaint Management: A Review and Research Agenda.
Voola, Ranjit, Wyllie, Jessica, Carlson, Jamie. Westburn Publishers; 2018. Transformational learning approach to embedding UN sustainable development goal 1: no poverty, in business curricula.
Carlson, Jamie, Wyllie, Jessica, Rahman, Mohammad M., Voola, Ranjit. Elsevier; 2019. Enhancing brand relationship performance through customer participation and value creation in social media brand communities.
Azad Moghddam, Hamed, Carlson, Jamie, Wyllie, Jessica, Mahmudur Rahman, Syed. Elsevier; 2024. Scroll, Stop, Shop: Decoding impulsive buying in social commerce.
Carlson, Jamie, Rahman, Mohammad M., Rosenberger III, Philip, Holzmüller, Harmut H.. Routledge; 2016. Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective.
Carlson, Jamie, O'Cass, Aron. Australian and New Zealand Marketing Academy (ANZMAC); 2009. Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing.
Regan, Nicole, Carlson, Jamie, Rosenberger III, Philip J.. Australian and New Zealand Marketing Academy (ANZMAC); 2009. Examining the antecedents of group-oriented travel behaviour to large-scale events: a conceptual model and propositions.
Ahrholdt, Dennis C., Carlson, Jamie, O'Cass, Aron. University of Auckland, University of Auckland Business School; 2013. Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets.
Voola, Ranjit, Casimir, Gian, Carlson, Jamie, Anushree Agnihotri, M.. Elsevier; 2012. The effects of market orientation, technological opportunism, and e-business adoption on performance: a moderated mediation analysis.
Carlson, Jamie, de Vries, Natalie Jane, Rahman, Mohammad M., Taylor, Alex. Palgrave Macmillan; 2017. Go with the flow: engineering flow experiences for customer engagement value creation in branded social media environments.
Taylor, Alex, Hook, Margurite, Carlyle, Tanya, Carlson, Jamie. John Wiley & Sons; 2024. Creating a metaverse-me: Exploring the consumer avatar creation process.
Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis. Elsevier; 2015. Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination.
Wyllie, Jessica, Carlson, Jamie, Rosenberger III, Philip J.. Elsevier; 2015. Does sexual-stimuli intensity and sexual self-schema influence female consumers' reactions toward sexualised advertising? An Australian perspective.
Day, Irma Francoise Jacqueline Dupuis, Carlson, Jamie, Taylor, Alexander, Toohey, Lisa, Delgado, Fotini, Bucher, Tamara. Emerald; 2025. Connected wine packaging in retail: quantifying customer interaction and preferences for wine information.
Carlson, Jamie, O'Cass, Aron. Macmillan India; 2008. Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management.
Carlson, Jamie, O'Cass, Aron. Australian and New Zealand Marketing Academy (ANZMAC); 2010. Examining the effects of perceived web innovateness in e-retailing..
Hernandez, Jessica, Carlson, Jamie, Rosenberger III, Philip J.. University of South Wales; 2013. Towards a framework for understanding enduring transformational consumption choices: a mental health perspective.
Rahman, Syed Mahmudur, Carlson, Jamie, Chowdhury, Noman H.. Emerald; 2022. SafeCX: a framework for safe customer experience in omnichannel retailing.
Regan, Nicole, Rosenberger III, Philip J., Carlson, Jamie. Academy of Marketing; 2012. Modelling the effects of group-travel motivations and destination image for major social-oriented events.
Carlson, Jamie, O'Cass, Aron. Universitá della Svizzera italiana; 2011. Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities.
Lucas, Benjamin, Arefin, Ahmed Shamsul, de Vries, Natalie Jane, Berretta, Regina, Carlson, Jamie, Moscato, Pablo. Institute of Electrical and Electronics Engineers (IEEE); 2014. Engagement in motion: exploring short term dynamics in page-level social media metrics.
Carlson, Jamie, O'Cass, Aron. Australia & New Zealand Marketing Academy (ANZMAC); 2007. An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours.
Carlson, Jamie, O'Cass, Aron. Australian and New Zealand Marketing Academy (ANZMAC); 2009. Creating compelling e-service encounters: examining e-service attributes and flow.
Carlson, Jamie, Gudergan, Siegfried P., Gelhard, Carsten, Rahman, Mohammad Mahfuzur. Emerald Publishing; 2019. Customer engagement with brands in social media platforms Configurations, equifinality and sharing.
O'Cass, Aron, Carlson, Jamie. 2008 Conference Secretariat/Promaco Conventions; 2008. Examining the relationships between attributes of e-service delivery, involvement, trust and behavioural intentions in the internet environment.
Ashik, Farhan, Voola, Archana, Voola, Ranjit, Carlson, Jamie, Wyllie, Jessica. Elsevier; 2021. Advancing food well-being in poverty through intersectionality.
Carlson, Jamie, Sinnappan, Suku, Kriz, Anton. Le Magnus University Press; 2005. A conceptual framework to manage e-loyalty in business-to-consumer e-commerce.
Wyllie, Jessica, Lucas, Benjamin, Carlson, Jamie, Kitchens, Brent, Kozary, Ben, Zaki, Mohamed. Public Library of Science (PLoS); 2016. An examination of not-for-profit stakeholder networks for relationship management: a small-scale analysis on social media.
Wyllie, Jessica, Carlson, Jamie. Routledge; 2018. To follow the yellow brick road: exploring the journey to mental well-being consumption.
Dupuis, Irma, Carlson, Jamie, Toohey, Lisa, Bucher, Tamara. ANZMAC; 2023. Examining wine consumer attention: An empirics-first research approach.